Shipping Information

SHIPPING & RETURNS

Santa Barbara Chocolate Co. will package your order with detail and care. Please ensure you have chosen an appropriate shipping method to prevent melting during transit. Generally when the temperatures are above 70ºF it is recommended you opt for earliest overnight delivery if your delivery destination is not located in Santa Barbara, Ventura, Los Angeles or Orange Counties.

Santa Barbara Chocolate Co. will make every attempt to ensure the service and delivery of your ordered package and product is of the highest exemplary quality. But due to the nature of our products we cannot normally offer a refund nor can we ever accept returns.

Santa Barbara Chocolate Co. is not responsible if an incorrect address is given to us for shipping. If the incorrect address is given to us for a particular shipment and the shipment is re-routed by the courier for delivery, there will be a charge of $25 to your credit card for each shipment that is re-routed. Santa Barbara Chocolate Co. is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. Santa Barbara Chocolate Co. uses the best and most secure of shipping agencies. Santa Barbara Chocolate Co. however cannot be held responsible if the shipping agency delivers an order to the wrong address. We will always do our best to rectify any problem that should ever arise.

Most orders are processed within 1-3 business days of receiving an order and/or funds transfer. Santa Barbara Chocolate Co. will make every attempt to process your order as quickly as possible but due to factors outside of our control such as weather or shipping agency we are not responsible if your order does not arrive at the requested destination by a designated or requested date or time. If your shipment is damaged due to handling during transit, please contact us as soon as you receive the shipment so that we can contact the shipping agency to initiate a claim: info@santabarbarachocolate.com or 888-812-6262.

Santa Barbara Chocolate Co. will package your order with attention to detail and care making every attempt to prevent damage. However, Santa Barbara Chocolate Co. is not responsible for melted or destroyed chocolate. An appropriate shipping method is recommended to help prevent against melting when ambient temperatures in California, the destination location or ground transit states are above 70ºF. It is recommended to send packages the most expeditious method possible during warm weather to ensure safe delivery.

Promotional Shipping Policy

$5.99 Shipping Promotion $5.99 Shipping offer is limited to orders shipping to a single address within the 48 United States. Hawaii requires special handling due to hot weather and this special promotion is not valid for shipments going to Hawaii. Please call if you have questions: 1.888.812.6262 Orders to multiple addresses will incur the $5.99 shipping fee for each address shipped to. $5.99 shipping offer does not apply to case purchases or to orders receiving volume discounts. Santa Barbara Chocolate Co. is not responsible for late shipments due to weather conditions or other circumstances beyond our control.

Shipment Addresses

Shipments are delivered Monday through Friday, except legal holidays. Our carriers do not normally deliver on weekend days and weekends are not included in shipping estimates. Signature confirmation and Saturday delivery are available for an extra charge, please call 805.477.7682 to make arrangements. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered. When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Santa Barbara Chocolate Co. is not responsible for packages misdirected after delivery.

Delayed Shipments

Every effort will be made to meet arrival dates, however, orders may arrive early or late and cannot be guaranteed to arrive on exact dates.

Additional Info

For more help with shipping, business orders to multiple addresses or to arrange special delivery please call our office: 1.888.812.6262